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OUR COMPLAINTS POLICY
We are committed to delivering world-class services to the highest standards and continually reviewing and improving our customers’ experience.
We welcome your feedback and encourage you to share any suggestions on how we can improve our service.
If you experience any issues in your dealings with us, we want to hear about them. Your feedback is important to us and helps us understand what we are doing well and where we can improve. By sharing your experience, you give us the opportunity to address concerns promptly and shape the future of our services—no matter how big or small the issue may be.
If you would like to give us your feedback, please email us with your comment at:
IF YOU HAVE A COMPLAINT
If you wish to raise a complaint, please email us at enquiries@piramidproperty.com, providing as much detail as possible. This should include a clear description of the issue and, where applicable, how you would like us to resolve it.
We will acknowledge receipt of your email within five working days. During particularly busy periods, this timeframe may be slightly longer.
Your complaint will then be thoroughly investigated. Depending on the nature of the issue, we may contact you to request further information. Once all relevant details have been received, our investigation will be completed within 14 days, after which we will provide you with a full response and proposed resolution.